New York receives high marks for healthcare quality
The NCQA conducts a State of Health Care Quality Report on a national level each year to identify healthcare quality trends, track performance of health plans and come up with overall results for states. The report found care management is working well in the state of New York with lower healthcare costs, improved healthcare quality and high marks of customer satisfaction by Medicaid enrollees. The customer satisfaction of enrollees of New York's Managed Long Term Care program is 90 percent.
"New York state has made major strides to transform and improve our health care, including groundbreaking innovations in the redesign of our Medicaid program," Nirav Shah, New York's state health commissioner, said. "We continue to explore new strategies to provide more efficient, high quality care, improve health outcomes, and address key public health challenges, and as this report notes, these efforts are producing positive results."
The NCQA also recognized New York for its incentives to improve care for individuals who received Medicare and Medicaid, increase rates of childhood immunization, colorectal cancer screening, blood pressure control and assistance for smoking cessation and the creation of a state-run health benefit exchange to help individuals, families and businesses obtain affordable healthcare. The state also has the most NCQA-recognized patient-centered medical homes of any state.
In 2011, New York Andrew Governor established the Medicaid redesign team to overhaul the state's Medicaid program and help it transition from a fee for service format to managed care.